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Privacy Policy

Last Updated: December 10, 2025

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Cilly LLC (“Cilly Wellness,” “we,” “us,” or “our”) is committed to respecting and protecting your privacy.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you interact with us online or offline.

By using our websites or providing information to us, you agree to the terms of this Privacy Policy and our Terms of Use.

1. Who We Are

This Privacy Policy applies to Cilly LLC and our websites, including but not limited to:

• cillywellness.com

• programs.cillywellness.com

• radianceretreats.com

• shantisoundhealing.com

(collectively, the “Websites”), as well as information you provide to us by phone, email, or in person.

It applies to:

• Visitors – people who browse the Websites

• Registered Users – people who create an account, register for an event, or purchase a product or service

2. Information We Collect

We collect several types of information, depending on how you interact with us.

A. Contact Information

When you:

• Register for a class, session, or event

• Purchase a product, program, retreat, or service

• Subscribe to a newsletter or waitlist

• Request information or contact us

• Apply or register as an affiliate partner

you may provide:

• Name

• Email address

• Mailing address

• Phone number

• Social media handles

• Payment-related contact (e.g., PayPal email)

• SSN/Tax ID (affiliates only, if needed for payments or tax reporting)

We use this Contact Information to:

• Deliver products, programs, and services

• Process your orders and registrations

• Communicate with you about your purchases, bookings, or account

• Send newsletters, updates, and marketing communications (you may opt out at any time)

If you reach us through an affiliate link and provide Contact Information, we may share your name and email address with that affiliate so they can fulfill any promised bonuses or rewards. We are not responsible for how affiliates use your data; please review their own privacy policies.

B. Order Information

When you make a purchase, we collect information about the products, services, or programs you are buying (the “Order Information”). We use this information to fulfill your order and manage your relationship with us.

C. Billing Information

When you complete a transaction, you may provide:

• Credit/debit card number

• Expiration date

• Billing address

• Other payment-related data

Billing information is collected and processed by third-party payment processors (such as Wix Payments, Stripe, or PayPal).

We do not directly store or process your full billing details on our servers.

D. Other Information You Voluntarily Provide

We may also collect additional information that you voluntarily share with us, such as:

• Survey responses

• Program or event feedback

• Preferences related to services, content, or products

• Demographic details (e.g., your general interests or preferences)

This information helps us improve our offerings and better serve you.

E. Information Collected Automatically

When you use the Websites, we may automatically collect:

• IP address

• Device type and operating system

• Browser type and version

• Referring and exit pages

• Pages visited and time spent on each page

• General location (approximate)

This information helps us understand how visitors use our Websites and improve performance, navigation, and user experience.

F. Cookies and Tracking Technologies

We use cookies and similar technologies (such as pixels and web beacons) to:

• Operate and secure the Websites

• Remember your preferences

• Analyze site traffic and performance

• Support marketing, retargeting, and advertising campaigns

Third-party tools we may use include, but are not limited to:

• Google Analytics

• Facebook/Meta pixel

• Instagram and other social media tools

• YouTube and Vimeo integrations

Each third-party service has its own privacy policy that governs how they process your data.

You can disable cookies in your browser settings. However, some features of the Websites may not function properly if cookies are disabled.

G. Advertising and Remarketing

We may share non-personally identifiable information with advertising partners to:

• Show you more relevant ads

• Run remarketing and retargeting campaigns

• Measure the effectiveness of our advertising

If you opt out of personalized advertising, you may still see general, non-targeted ads.

3. Public Forums, Groups & Community Spaces

We sometimes offer or participate in:

• Facebook or online community groups

• Group coaching calls

• Webinars, classes, or workshops

• Comment sections, chats, or similar forums

Any information you share in these spaces may be seen, collected, or used by others.

Information you share in public or community spaces is not covered by this Privacy Policy.

Please be mindful and avoid sharing sensitive personal information in publicly accessible posts, comments, or group spaces.

Use of Facebook Groups or other third-party platforms is governed by that platform’s own privacy policy.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Websites, programs, sessions, and services

• Process your orders, bookings, and registrations

• Deliver digital content, recordings, or course materials

• Communicate with you about programs, events, schedule changes, or customer support

• Send newsletters, promotions, and other marketing communications (with your consent or as allowed by law)

• Administer affiliate programs and track referrals

• Conduct analytics, research, and reporting

• Comply with legal, tax, and regulatory requirements

We do not sell your personal information.

5. How We Share Your Information

We may share your information with:

Service Providers
Third-party companies that support our business operations, including:

• Website hosting providers (e.g., Wix)

• Payment processors (e.g., Stripe, PayPal, Wix Payments)

• Email marketing platforms

• Scheduling and booking tools

• Analytics providers

• Survey and feedback tools

These providers only receive the information needed to perform their services and are expected to process it in accordance with applicable law.

Affiliate Partners
If you sign up via an affiliate link, we may share your name and email address with the affiliate so they can deliver their promised bonuses or support.

Business Partners and Contractors
We may share aggregated or non-identifiable information with collaborators, co-facilitators, or partners involved in delivering programs, retreats, or events.

Legal and Safety Requirements
We may disclose information if required to:

• Comply with laws, regulations, or legal processes

• Respond to lawful requests from public authorities

• Protect our rights, safety, property, or that of our users or the public

Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or part of our business, your information may be transferred as part of that transaction. Any new entity will be required to honor this Privacy Policy or provide you with a revised policy.

6. Data Security

We use commercially reasonable measures to protect your information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Email communication may not always be secure, so please use discretion when sharing sensitive information via email.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide services and support

• Maintain business and legal records

• Comply with tax, accounting, or legal obligations

• Resolve disputes and enforce agreements

When information is no longer needed, we may delete it or anonymize it, in accordance with applicable law.

8. International Visitors

Our Websites and servers are operated in the United States.

If you are located outside the U.S. and choose to provide information to us, your information may be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your country.

By using the Websites and providing your information, you consent to this transfer and processing.

If you are in the European Economic Area (EEA), the UK, or another region with data rights, you may have specific rights with respect to your personal information. You may contact us to inquire about or exercise those rights.

9. Children’s Privacy

Our Websites and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided information to us, please contact us using the details below, and we will work to delete that information.

10. Your Choices & Rights

You have choices about how we use your information.

You may:

• Unsubscribe from marketing emails by clicking “unsubscribe” at the bottom of any marketing email or contacting us directly.

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information, where applicable by law.

To exercise these rights, please contact us at:
Email: CillyWellness@gmail.com

Please allow a reasonable time for us to process your request.

Note: We may still send transactional or service-related emails (e.g., purchase confirmations, booking details) even if you opt out of marketing communications.

11. California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) regarding access to, deletion of, and sharing of your personal information.

We do not currently respond to browser “Do Not Track” signals.

For questions about your rights as a California resident, please contact us at:
CillyWellness@gmail.com

12. External Websites

Our Websites may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those third-party sites.

We encourage you to review the privacy policies of any external sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will revise the “Last Updated” date at the top of this page. Changes become effective when they are posted on the Websites.

Your continued use of the Websites after changes are posted signifies your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your information, please contact us:

Cilly LLC (Cilly Wellness)
Email: CillyWellness@gmail.com
Phone: (206) 455-5611

Mailing Address:
Cilly LLC
4920 N 18th Street
Tacoma, WA 98406
USA

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